Privacy Policy
Last updated:
This policy explains what we collect when you visit ensopaws.com or buy from us, why we collect it, and what you can do about it.
"Ensopaws", "we", "us" and "our" mean the Ensopaws store, 605 W 9th Street, Unit #4164, Austin, TX 78701, USA. "You" means you, the person using our store.
Questions? Email support@ensopaws.com.
1. What we collect
Things you give us
| What | When |
|---|---|
| Name, email, phone, shipping and billing address | When you order, sign up, or contact us |
| Order details (what you bought, price, date) | When you order |
| Photos of your pet and text you want printed | When you order a personalised item |
| Messages you send us | When you email us or reply to our emails or texts |
| Your phone number and text consent | When you sign up for texts |
We do not see or keep your full card number. Payments run through Shopify Payments. Shopify and its payment partners handle your card details under their own rules.
Things we collect on our own
When you visit the store, we and our partners collect some data from your device: IP address, browser, device type, pages you view, what you add to your cart, how you got to our site, and rough location (city or region, from your IP). We use cookies, pixels and similar tools to do this. See section 6.
When you open or click our emails, our email system can record that.
Things we get from others
Some people on our email list first signed up with our earlier pet-portrait brand, Your Dog is Art, run by the same owner. If that is you, we have the email and details you gave then (for example your name and past orders). Every email we send has a one-click unsubscribe link.
We may also get data from ad partners (for example, that you clicked one of our ads) and from shipping carriers (delivery updates).
2. How we use it
- To take your order, make it, ship it, and send updates.
- To make your personalised item from the photo and text you send.
- To answer your questions and handle returns.
- To send you marketing emails and texts, if you signed up or if the law allows it. You can stop any time.
- To show you our ads on other sites and apps, and to see which ads work.
- To run, fix, and improve the store.
- To spot and stop fraud and abuse.
- To follow the law, pay taxes, and protect our rights.
3. Who we share it with
We share data only with businesses that help us run the store, and only what they need:
| Who | Why |
|---|---|
| Shopify | Runs our store, checkout and payments |
| Our suppliers and print partners | Make and ship your order. They get your name, address, order, and your photo for personalised items |
| Shipping carriers (USPS, UPS, FedEx and others) | Deliver your order |
| Email service (Amazon Web Services, through our own email system) | Send our emails |
| Text message service | Send our texts |
| Ad and analytics partners (Meta, Google) | Measure ads and show our ads to you and people like you |
| Lawyers, accountants, police or courts | When the law requires it, or to protect our rights |
| A buyer of the business | If we ever sell or merge the business |
We do not sell your data for money. But some privacy laws say that letting ad partners collect data on our site for ads is a "sale" or "sharing". You can opt out of that. See section 7.
Text messages: we will not share your phone number or text consent with anyone else for their own marketing. Text sign-up data is never sold or rented.
4. Your pet photos
We use your photo only to make your order and to fix problems with it. We will not post your photo or your pet in our ads or on social media unless you say yes first in writing (an email reply is fine). We delete order photos from our systems days after your order is delivered, unless you ask us to keep them for a reorder. Our print partner may keep a copy under its own policy for a short time.
5. How long we keep it
- Order and tax records: as long as tax law needs, usually 7 years.
- Marketing data: until you unsubscribe, then we keep your email on a "do not send" list so we never mail you by mistake.
- Pet photos: see section 4.
- Site data from cookies: up to.
6. Cookies and tracking
Cookies are small files saved by your browser. We use:
- Needed cookies: keep your cart and run checkout. The store does not work without them.
- Analytics cookies: count visits and see what pages people use.
- Ad cookies and pixels: from Meta, Google and others, to measure and show ads.
You can block or delete cookies in your browser settings. If you block needed cookies, the cart may not work.
Global Privacy Control (GPC): if your browser sends a GPC signal, we treat it as a request to opt out of "sale" and "sharing" for that browser.
Our site does not respond to "Do Not Track" signals, because there is no common standard for them.
7. Your choices and rights
Everyone can:
- Unsubscribe from emails: click "unsubscribe" in any email.
- Stop texts: reply STOP to any text.
- Ask us what data we have about you, ask us to fix it, or ask us to delete it.
Depending on the state you live in (for example California, Texas, Virginia, Colorado, Connecticut, Oregon and others), you may also have the right to:
- Know what data we collect, use and share about you.
- Get a copy of your data.
- Correct data that is wrong.
- Delete your data.
- Opt out of "sale" or "sharing" of your data, and of targeted ads.
- Limit how we use sensitive data. We do not try to collect sensitive data.
- Not be treated worse for using these rights.
How to ask: email support@ensopaws.com with "Privacy request" in the subject, or use the "Do Not Sell or Share My Personal Information" link at the bottom of every page. We may ask you to confirm your email or order number so we know it is you. Someone you trust (an "authorized agent") can ask for you, with your signed permission.
We answer within 45 days. If we need more time, we will tell you why.
Appeals: if we say no to your request, you can appeal. Reply to our answer with "Appeal" in the subject. We will answer within 60 days. If you still disagree, you can contact your state Attorney General.
California "Shine the Light": California residents can ask once a year if we shared personal data with others for their direct marketing. We do not do this.
8. Kids
Our store is for adults. We do not knowingly collect data from children under 13. If you think a child gave us data, email us and we will delete it.
9. Keeping data safe
We use trusted services and limit who can see your data. No system is 100% safe, so we cannot promise your data will never be exposed. If a breach affects you, we will tell you as the law requires.
10. Where your data lives
We are in the United States and sell to US addresses. Your data is stored and handled in the US.
11. Changes
We may update this policy. We will change the "Last updated" date at the top. If a change is big, we will tell you by email or on the site.
12. Contact
Ensopaws 605 W 9th Street, Unit #4164 Austin, TX 78701, USA support@ensopaws.com