Shipping Policy
Last updated:
Where we ship
We ship to street addresses in the United States.
We do not ship outside the US for now.
How long it takes
Delivery time = processing time (we get it ready) + transit time (the carrier brings it). Times are in business days (Monday to Friday, not counting US holidays).
| Item type | Processing | Transit | Total, usually |
|---|---|---|---|
| Regular items from US warehouses | 1 to 3 days | 3 to 7 days | 4 to 10 days |
| Personalised items (made to order) | |||
| Items marked "ships from overseas" on the product page |
Each product page shows its own estimate. If the product page and this table differ, the product page wins.
Holidays, bad weather and carrier delays can add time.
Shipping cost
Personalised items always ship free in the US.
Other items ship free on orders of $50 or more. Under $50, US shipping is a flat $5.95.
You see the exact shipping cost at checkout before you pay.
More than one package
Our items ship from different warehouses and print partners. If you order more than one item, they may arrive in separate boxes on different days. You pay shipping only once, at checkout.
Tracking
We email you a tracking number when your order ships. Some tracking numbers take 1 to 2 days to start showing updates.
If your order is late
If we cannot ship your order in the time we said, we will email you before that time runs out. We will give you a new ship date and the choice to:
- Wait for the new date, or
- Cancel and get a full refund.
If you cancel, we refund you within 7 business days. If you do not answer and the new delay is 30 days or less, we keep your order going. If we cannot ship at all, we cancel and refund you in full.
Wrong address
Please check your address at checkout. If you spot a mistake, email us right away. We can fix it only before the order ships. If a package comes back to us because of a wrong address, we can reship it once you pay the new shipping cost.
Lost, stolen or damaged packages
If your package is damaged, or tracking has stopped moving, email us. See our Refund Policy for how we fix it.
Taxes
Sales tax, where it applies, is added at checkout.